Support Services


Australian Red Cross

1800 232 969 - all areas.
(03) 5561 5991 (Warrnambool)

Beyond Blue

1300 224 636 (24 hour line)
24 hour information and referral line providing information on depression, anxiety and related disorders, available treatments and referrals to relevant services.

Brophy Family and Youth Services

150 Liebig St Warrnambool
(03) 5561 8888

Colac Area Health

(03) 5232 5100

Commonwealth Carer Respite Centre, Barwon South-Western Region

1800 059 059
Provides support and information for carers of young people under 30 years of age with disabilities. The service assists carers to gain access to a variety of flexible respite options include in-home respite, a short break away, or an individual response to each carer’s needs.

Community Connections

1300 361 680
Specialist parenting support; counselling for parents experiencing difficulty in their role as a parents; Support for families with children with a disability

Department of Health & Human Services (DHHS) Child Protection Services

Warrnambool - (03) 5561 9444

Emma House Domestic Violence Services

(03) 5561 1934

Family Assist Office

Family Drug Help Line

140 Grange Rd, Carnegie, Victoria
1300 660 068 
Family Drug Help Line is a program of SHARC.  We provide help to family members of people using substances and operate a 24/7 helpline for referral, support and education.


Level 1 – 210 Timor Street, Warrnambool, Victoria 3280
Telephone: 1300 276 749

Kids Helpline

1800 551 800 (24 hours a day, 7 days a week)


13 11 14 (24 hour line)
24 hour telephone counselling, personal support and referral services following an incident. Face to face counselling also available.


1300 789 978 (24 hours a day, 7 days a week)

Mental Health Services

1800 808 284 (24 hour line)
Information, assessment and referrals.

National Dementia Helpline

1800 100 500
The National Dementia Helpline can also be accessed via webchat at and email: 

Need legal help?

Everyday-Law provides easy-to understand legal information in one spot.
It is a good place to start to solve your legal problems and find free or low-cost legal advice in Victoria.


1300 606 024 (24 hours a day, 7 days a week)
Nurse-on-call puts you directly in touch with a registered nurse for caring, professional health advice around the clock.

Older Person’s Support Line

1800 171 866 (8:30 am - 6 pm Monday to Friday) The Older Persons COVID-19 Support Line provides information and support to senior Australians, their families and carers.

Paediatric and Adolescent Support Service Program

(03) 4215 8600
Free and confidential support service for children, adolescents and young adults living with a chronic illness/disability and their family members.

Road Trauma Support Services Victoria

1300 367 797 (9 am - 5 pm Monday to Friday)
Individual and family counselling, support groups and referral services for people impacted by road trauma.

South West Healthcare

(03) 5563 1666 (24 hours a day, 7 days a week)
Mental Health Services:
(03) 5561 9100 (8:30 am – 5 pm weekdays) Warrnambool
(03) 5593 6000 (8:30 am – 5 pm weekdays) Camperdown

St Vincent De Paul

(03) 5593 1122 (Camperdown)

SuicideLine Victoria

1300 651 251
SuicideLine Victoria offers free professional 24/7 phone counselling support to people at risk of suicide, concerned about someone at risk, bereaved by suicide and people experiencing emotional or mental health issues. Call 1300 651 251 any time.

The Western Region Alcohol & Drug Centre

1300 009 723
The WRAD Centre seeks to provide comprehensive, holistic support and treatment to individuals and others affected by addictive behaviours and associated issues.

Tweddle Child & Family Support Services
The program enables parents with infants or children 0-3 years of age the opportunity to spend a full day addressing childhood and parenting difficulties.

Victims Assistance Program - CatholicCare

1300 033 818 (Monday to Friday, 9am-5pm)
The Victims Assistance Program provides information, practical supports and service referrals for victims of a violent crime or anyone affected by a violent crime.

Victims of Crimes Helpline

1800 882 752 (8 am - 11 pm Monday to Friday)
The Victims of Crime Helpline offer advice and referral to local and relevant support services, in order to assist victims to manage the effects of a crime.

Vision Australia

Vision Australia
124 Koroit Street, Warrnambool VIC 3280
Telephone: (03) 5560 2300 or 1300 84 74 66
Vision Australia is the leading provider of blindness and low vision services in Australia. It supports thousands of people who are blind or have low vision, of all ages, in the home, school or work so they can live the life they choose.