Our Customer Service Charter outlines our values and contact standards and together with our Complaints Handling Policy we aim to provide the highest level of customer service possible.
Customer Service Standards
We will continually strive for best practice across all departments.
We will listen and respond to your needs in an open and accountable manner.
We will endeavour to provide choice in our service delivery and embrace innovation to continually improve.
We will protect and respect the integrity, confidentiality and privacy of information.
We are here to help.
We are committed to providing a professional and courteous service to our valued community.
- Please treat staff with respect.
- Abusive or threatening behaviour will not be tolerated.
- If you are behaving inappropriately you will be asked to leave
You can download our Customer Service Charter and Complaints Handling Policy by clicking on the links below: