Managing customer requests and complaints is a priority for the Corangamite Shire. It is our promise to you that we will maintain the highest possible standards of service. If we do not meet these standards we will explain why and try to put things right. For further information about our service standards, see our Customer Service Charter
To lodge a customer request or complaint, you may visit our Civic Centre, call, email or complete the Make a Request Form to submit an online request. We have a customer request system to track, respond and report all customer requests. You can contact us at any time during business hours to be updated about your request.
Please note: we handle personal information in accordance with privacy laws and will use that information only for the purposes of handling the complaint in accordance with the Privacy and Data Protection Act 2014.
National Relay Service
Corangamite Shire is now National Relay Service-friendly. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service.
Internet relay users connect to the National Relay Service then ask for 03 5593 7100.
If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service Teletypewriter (TTY) users phone 133 677 then ask for 03 5593 7100
Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5593 7100
Have you been treated unfairly in Victoria?
Report it securely and confidentially to the Victorian Equal Opportunity & Human Rights Commission here.
The Victorian Equal Opportunity and Human Rights Commission is an independent statutory body with responsibilities under three laws:
- Equal Opportunity Act 2010
- Racial and Religious Tolerance Act 2001
- Charter of Human Rights and Responsibilities Act 2006.
The Commission's vision is for a fair, safe and inclusive Victoria where every person is respected and treated with dignity.
For more information go to www.humanrightscommission.vic.gov.au or call 1300 292 153.