Managing customer requests and complaints is a priority for the Corangamite Shire. It is our promise to you that we will maintain the highest possible standards of service. If we do not meet these standards we will explain why and try to put things right. For further information about our service standards, please visit our Service Charter webpage.
To lodge a customer request or complaint, you may visit our Civic Centre, call, email or complete the Make a Request Form to submit an online request. We have a customer request system to track, respond and report all customer requests. You can contact us at any time during business hours to be updated about your request.
Please note: we handle personal information in accordance with privacy laws and will use that information only for the purposes of handling the complaint in accordance with the Privacy and Data Protection Act 2014.
National Relay Service
Corangamite Shire is now National Relay Service-friendly. If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service.
Internet relay users connect to the National Relay Service https://internet-relay.nrscall.gov.au/ then ask for 03 5593 7100.
If you are deaf, hearing-impaired, or speech-impaired, we ask that you call us via the National Relay Service Teletypewriter (TTY) users phone 133 677 then ask for 03 5593 7100
Speak & Listen (speech-to-speech) users can phone 1300 555 727 then ask for 03 5593 7100