VicRoads Agency

We offer limited VicRoads services at the front counter including licence renewal, numberplate returns and refunds, and Driver's Work Diaries.  We also offer Learner's Permit testing.  For all other services, you will need to attend a VicRoads Customer Services Centre or call the VicRoads Call Centre 13 1171.

Learner's Permit Testing

Wanting to sit for your Learner's Permit?  

Call our Customer Relations team and make an appointment for a Tuesday or Thursday afternoon. 

How long does it take?

About 30 minutes.

What do I need to bring?

Three pieces of identification are required:

MUST HAVE  one of the following pieces of Primary Evidence

  • Full Birth Certificate
  • Passport
  • Boat Licence
  • Shooter's Licence

Two pieces of Secondary Evidence

  • One to include a signature
  • one to include name and address (Note:  an RMB address is not acceptable, it must be a residential address eg 15 Smith Street)

(Examples:  Bank Statement, Tax File Number Advice, Bank Keycard, Centrelink Card, Healthcare Card)

For further clarification regarding Evidence of Identity, check the VicRoads website.

Passport Photo (from Post Office)

Learner Log Books

All learner drivers must now complete 120 hours of supervised driving, including 10 hours at night, before sitting for their licence otherwise it will not be accepted by VicRoads.

Did you know:

  • an incorrectly filled out log book could cause you a six week delay in getting your licence.
  • fifty per cent of learner drivers are failing or refused a licence test because they have not completed their L120 hour learner log book correctly.

Tips to help

  • All items for every trip entry must be completed – that includes odometer readings and conditions.
  • Learners are encouraged to regularly photocopy their Log Book pages. If they lose the Log Book they can buy a new one and then  re-enter the photocopied entries into a replacement Log Book and have them re-signed by the supervising drivers.
  • If a mistake is made, draw a line through the entry and re-enter the information correctly on the next line.
  • Every supervising driver, including driving instructors, needs to complete their details in the List of Supervising Drivers. This should be completed at the first session with each supervising driver. If required, additional List of Supervising Driver pages can be printed from the VicRoads website

More information about Victoria's Graduated Licencing system is available from the VicRoads Website