Terang Gas Network Closure
Gas network operator Solstice, in partnership with the Victorian Government, will permanently decommission the compressed natural gas (CNG) network in Terang after 3 August 2026.
Customers will need to switch to electric of bottled LPG systems for heating, hot water and cooking.
There are two ways that customers can make the switch. They can choose between:
• Solstice-supported conversion – Solstice works with the customer and their chosen gas fitter to ensure a seamless conversion and cover the full cost to convert their existing gas appliances to LPG (including parts, labour and certification). This conversion will happen during the Conversion Period for Terang.
• Self-Managed conversion – The customer can arrange their own gas appliance conversion to LPG or replace the gas appliances with new electric appliances. They receive an upfront payment that is the same for either LPG or electric conversion. The Victorian Government is also supporting Solstice customers wanting to electrify, with more information at: www.energy.vic.gov.au/solsticesupport.The customer can undertake their conversion at any time before the Conversion Period ends.
Click here to access Victorian Government guidance and supports for the gas transition.
Key Dates
CLOSED: Appliance Assessment Period: Finished 15 February 2026
This is a support period to help you make an informed decision on your best conversion process – either bottled LPG or electricity.
CLOSED: Customer Election Period: Finished 15 March 2026
Four (4) week period to make your conversion choice (if you haven’t already). You can select Self-Managed or Solstice-supported.
OPEN: Conversion Period: 16 March to 2 August 2026
Five (5) month (20-week) period when the Solstice-supported conversions to LPG will be carried out and completed.
All conversions, whether Self-Managed or Solstice-supported, must be completed before the end of the Conversion Period.
If you are Self-Managing, it’s important that you complete your conversion by 2 August 2026.
CNG Network Decommission: After 3 August 2026
We will decommission the network after the Conversion Period has closed.
Help and support
If customers find this difficult or need extra help (for example because of age, disability, language or financial concerns), have any questions, want to talk through their options or make their choice, they can contact us:
• Call: 1800 750 750 (Mon–Fri, 8.30am–5pm)
• Email: nextsteps@solsticeenergy.com.au
• Visit: nextsteps.solsticeenergy.com.au
• Complaints: vic.solsticeenergy.com.au/complaints
Customers can also nominate a support person to help them and contact us on their behalf.
To find out more about the Victorian Government supports for Solstice customers wanting to electrify, you can call 1800 413 137, Monday to Friday, 8 am to 6 pm, email solstice.support@deeca.vic.gov.au or visit www.energy.vic.gov.au/solsticesupport
If a customer has a complaint, they can also contact the Energy and Water Ombudsman Victoria at www.ewov.com.au or by calling 1800 500 509.