2019 Community Satisfaction Survey to begin

Published on 30 January 2019


When Corangamite residents’ phones ring in coming weeks, it might just be the Community Satisfaction Survey calling.

Shire residents are encouraged to think about experiences with Council during the past year in case they are selected to help provide feedback to Council.

Mayor Neil Trotter said market researchers would call households across the Shire from Tuesday 5 February into March.

“This survey is a really important way for Council to understand the views of residents on the services provided,” Cr Trotter said.

“Each year it tells us what we are doing well and where we can improve our performance.”

Cr Trotter said last year’s survey found Council was performing very well when compared to other municipalities.

“Residents, however, rated road maintenance and weed control as areas of concern,” he said.

“Council has significantly lifted the Budget allocated to these areas and we hope to see an improvement in community satisfaction.”

Cr Trotter encouraged people to reflect on how they had dealt with Council over the past 12 months so they could give detailed answers if they were contacted.

“If you can think of a way Council has met your needs, or a way to improve, your feedback can benefit everyone in a similar position,” Cr Trotter said.

“Participants’ details and individual responses will be kept confidential.

“We appreciate residents taking the time to help us by giving their feedback.”

Results are expected by the middle of the year and will rate Council in comparison to similar sized Councils and the state average.

The interviews will be conducted by independent market research agency, National Field Services.

For more information, call Council on 5593 7100.