Corangamite satisfaction above state averages

Published on 10 July 2018


Residents of Corangamite Shire have given Council their approval in the 2018 Community Satisfaction Survey.

Corangamite’s overall performance rating was significantly better than the large rural shire and state averages and an improvement on 2017 results by three points.

The 66 point score was seven points above the state average and a substantial 10 points above the average for other large rural shires.

The score comes from 400 interviews conducted with residents in February and March.

The Local Government Community Satisfaction Survey is conducted annually by the Department of Environment, Land, Water and Planning on behalf of participating Victorian Councils.

Corangamite scored above the state average and large rural shires average in six core performance measures: overall performance, community consultation and engagement, advocacy/lobbying on behalf of the community, making community decisions, customer service and overall council direction.

Council also outperformed the state and large rural council’s average in 14 of 19 specific service areas such as appearance of public places and emergency and disaster management.

Chief Executive Officer Andrew Mason said the results were evidence of Council’s focus on delivering the best results for the residents of Corangamite Shire. It also reflects the effort Council has made to consult and connect with our community including increasing use of social media.

“These results show we’re making the right choices in the way we do business,” Mr Mason said.

“We're happy to see our score for advocacy lift, from 59 to 64, because that has been a very strong focus.

“Customer service (77), also rated highly, along with emergency management (75, up from 71), and these were all at the forefront of our efforts during the South West Complex Fire during March and April.

Mr Mason said areas identified for improvement related to road maintenance and roadside slashing and weeds. These areas have and will continue to be a strong focus for Council.

“Survey results indicated that four out of five roads identified by residents as requiring improved slashing and weed control were the responsibility of VicRoads.

“This just reinforces that we have a role to play in strongly advocating to State Government to maintain these roads to meet the needs of our ratepayers.”

Mayor Jo Beard said the survey was a valuable report card that would help Council plan its priorities.

“We all focus on day-to-day business and it’s good to take a step back and ask: ‘Is the hard work hitting the mark?’

“Each year this survey gives us the opportunity to say: ‘This is what we’ve done well. Let’s keep doing it. This needs work. How are we going to improve it?’

“I’d like to thank the residents who took part in the survey. Their input will play an important part in guiding Council’s decisions in the coming year.”

The interviews were conducted by independent market research agency, JWS Research.

The results of the survey are available here or from the Civic Centre, 181 Manifold Street, Camperdown.