Happy Place Support

Rob Gordon presents...

The psychology behind community recovery

Rob Gordon is a clinical psychologist who has been working in the field of disaster recovery since Ash Wednesday in 1983. He is a consultant to Red Cross and the Victorian Department of Health and Human Services and has worked with people and communities after the Port Arthur shooting, the Bali Bombing, Black Saturday, the Christchurch Earthquake as well as numerous floods, fires, cyclones and other events through Australia and New Zealand.


HeadtoHelp is a free service open to Victorians of any age, including children, young people and older adults, whose mental health is suffering because of the current pandemic. This includes families, carers and people experiencing addiction. By calling 1800 595 212 they can talk with a trained mental health professional who will work with them to develop a package of support services in response to their individual situation. This could include being connected to existing services or care at a HeadtoHelp mental health hub.

The service operates during business hours, currently 8.30am to 5pm Monday to Friday except public holidays.



The Resilience Project 

The Resilience Project is a growing Australian organisation that delivers emotionally engaging programs to schools, sports clubs and businesses. Using the three key principles of Gratitude, Empathy and Mindfulness (GEM) they provide practical, evidence-based mental health strategies to build resilience and happiness.

To learn more about The Resilience Project visit their online hub of resources, videos, and podcasts to get inspired to find the good in every day.  

Check it out here

AFL Western District is hosting an online Resilience Project session that will be freely accessible to the public on Monday 26 October 2020, 7 pm. Register here.

“Dis” – once you are familiar with The Resilience Project, you will find yourself forever saying “dis”


Connected au 

Connected AU is an organisation working to reduce isolation and loneliness in at-risk populations. We deliver programs to ensure that vulnerable people can access connection, community and companionship in a safe and monitored way, ensuring everybody in our community stays visible and valued.

Our Letterbox Project caters for people who don't have access or capacity to use technology. And our virtual hobby groups cater for those that are able to 'get online', but want to find a safe, inclusive community.

Find out more

Happy Place Help

Red Cross

Red Cross is offering a COVID Connect service which engages a Red Cross Volunteer who will continue social calls to provide support and community connection to people who are feeling socially isolated as a result of COVID-19.

Call: 1800 733 276 (24 hours a day, 7 days a week)
Visit: connect.redcross.org.au/covid-connect/

Department of Health and Human Services (DHHS)

Use their website for mental health resources including information on how to look after your mental health during the pandemic. You can also call and ask for information and advice with their COVID hotline.

Call: 1800 675 398 (24 hours a day, 7 days a week)
Visit: https://www.dhhs.vic.gov.au/mental-health-resources-coronavirus-covid-19

Victorian Government Website

For the latest health advice and restrictions in Victoria please refer to the Victorian Government website. Connect to areas of government designed to help you, and those close to you, stay healthy and happy.

The Victorian Government are using Victorian voices like Sharon Strzelecki, Shane Jacobson, Tayla Harris, Waleed Aly, Nazeem Hussain to continue playing their part in stopping the spread of coronavirus. 

Visit: www.vic.gov.au/coronavirus

Lifeline Australia

A crisis support service offering short term support at any time for people who are having difficulty coping or staying safe. They are a national charity providing all Australians experiencing emotional distress with access to 24 hour crisis support and suicide prevention services.

Call: 13 11 14 (24 hours a day, 7 days a week)
Text: 0477 13 11 14 (6pm - midnight AEST)
Online chat: https://www.lifeline.org.au/crisis-chat/ (7pm - midnight AEST)
Visit: https://www.lifeline.org.au/


This website will be regularly updated with information, advice and strategies to help you manage your well-being and mental health during this time. They offer a phone support service, web chat support service, and a online community forum.

They also have the New Access which is a free program for anyone who is feeling stressed, anxious or overwhelmed about everyday life issues, such as work, study, relationships, health or loneliness where you can get six sessions with a coach for free. 

Call: 1800 512 348 (24 hours a day, 7 days a week)
Visit: https://coronavirus.beyondblue.org.au/

Partners in Wellbeing

The free service offers one-on-one support to help you improve your wellbeing, develop strategies to cope and provide emotional support when and as you need it.

Working with a Wellbeing Coach, you explore what is causing your stress or anxiety and help you gain clarity on your thoughts, feelings and experiences. Conversations will be a safe place for you to talk privately about feeling overwhelmed, unsafe or anxious without judgement.

Find out more: Partners-in-Wellbeing_Flyer.pdf(PDF, 327KB)


MensLine Australia has professional counsellors available 24 hours a day, seven days a week, providing confidential and anonymous information and support for all relationship issues. Their website features helpful information about mental heath, family violence and for fathers. 

Call: 1300 78 99 78 (24 hours a day, 7 days a week)
Register for online counselling: https://mensline.org.au/phone-and-online-counselling/
Visit: https://mensline.org.au


Online and webchat support and counselling for 12-25 year olds, their family and friends. They are open 9am – 1am (Melbourne time) 7 days a week for a 1-on-1 chat. It’s a confidential, free and safe space to talk about what’s going on.

Call: 1800 650 893
Visit: www.headspace.org.au/eheadspace/



Free telephone and online service for people with stress, worry, anxiety, low mood or depression. It provides online assessment and treatment for anxiety and depression and can help you find local services.

Call: 1800 61 44 34 (8am - 8pm, Monday - Friday; 8am-6pm, Saturday)
Visit: https://mindspot.org.au/


See their list of professionally-reviewed mobile apps and tools to help you look after your health and wellbeing.



Suicide Callback Service

Mental health support, call back service.

Call: 1300 659 467 (24 hours a day, 7 days a week)
Visit: suicidecallbackservice.org.au


Confidential counselling, information and support for people impacted by sexual assault, domestic or family violence and abuse via phone or online chat.

Phone: 1800 737 732 (24 hours a day, 7 days a week)
Chat: https://chat.1800respect.org.au/#/welcome (24 hours a day, 7 days a week)
Visit: https://www.1800respect.org.au/


Confidential alcohol and drug counselling and referral service.

Call: 1800 888 236 (24 hours a day, 7 days a week)
Visit: https://www.directline.org.au/

Smiling Mind

This 100% Not For Profit organisation has developed tools to equip people with the integral skills they need to thrive in life including meditation. They have an amazing app and useful content on their website.

Find out more


Ask Izzy

Ask Izzy is free and anonymous, and you can search over 350 000 services to find housing, meals, healthcare, counselling, legal advice, and more. 

 Find out more

Face Masks and Communication 

Learn some Auslan basics with Expression Australia. Their website also has helpful resources for deaf or hard of hearing who previously replied on lip-reading to understand spoken language. 


Learn more here

 Youth Affairs Council Victoria 

The Youth Affairs Council of Victoria have created an A-Z of Support on COVID-19.

Find out more